Downloading charts as .png in platform not working

Incident Report for ENGIE Impact

Resolved

This has been resolved and the ability to download all charts from the platform is currently working as expected.

Posted Nov 12, 2024 - 11:05 PST

Update

We are continuing to work on a fix for this issue.

Posted Oct 23, 2024 - 08:40 PDT

Identified

we have identified the issue and are working to resolve this as soon as possible.

Posted Oct 16, 2024 - 15:11 PDT

Investigating

We are currently experiencing an error when trying to download a chart as a .pgn file type. We are currently investigating this issue. The platform is operational at this time.

Posted Oct 16, 2024 - 10:56 PDT

This incident affected: ENGIE Platform (External).